Exchanges and Returns

Exchanges and Returns

Not satisfied? We’ll refund your money!
We always want satisfied customers in our store. We want our products to bring a general sense of happiness when they arrive at your home, so you’ll keep coming back.

If for any reason you are disappointed with your purchase, we will do our best to resolve your issue by following a few simple rules for exchanges, returns, and refunds.

Regret and Withdrawal:
In the case of exchanges and returns due to regret or withdrawal, when the product is in perfect condition but does not please the customer, you will have a period of 7 (seven) days, counted from the date of receipt of the merchandise, to request a return by contacting us via phone or email.

How to proceed in case of return or exchange due to regret:

1. Contact support via email.
2. Send the product via mail, with shipping paid by the customer, to the sender's address. Important: the product must be in its original packaging, with no signs of use, without breaking the seal (if applicable), and accompanied by all accessories.

Upon receiving the product and confirming the above conditions, you may choose to:

• Receive a store credit for the total amount paid, which can be used for another product immediately or for a future purchase, valid for 6 months.
• Refund of the product amount, using the same payment method used at the time of purchase.

If the order has already been shipped and cancellation is requested, the customer must wait for the product to arrive, send it to the address indicated by the company, and the refund will be processed.

The store is not obligated to exchange any product whose defect was caused by misuse or to address requests made outside the mentioned deadlines.

We provide measurements in centimeters for our products to avoid sizing errors. According to the Consumer Protection Code - Article 18, there is no legal obligation for the retailer to make exchanges due to consumer regret regarding color, size, model, or any other reason. The right assured to the customer by the Consumer Protection Code is to make exchanges only in cases of defective products.

Other Occurrences:
All occurrences described above, as well as any others that may be identified, should be communicated to the store by phone or email.
Products returned without this communication, outside the deadline, or missing items/accessories, may be returned without prior consultation.

In addition to the mentioned occurrences, if any of the following situations occur, the receipt of the product should be refused:

• Open or damaged packaging;
• Damaged product;
• Product not in accordance with the order;
• Missing accessories.

If you still receive the product, please contact the store support within 72 hours from the receipt. We hope we have clarified your doubts!